We stand behind the quality of our service. Our refund policy is designed to be fair, transparent, and customer-focused.
QashLine is committed to providing excellent service and ensuring member satisfaction. This Refund Policy outlines the circumstances under which refunds are issued and the process to request one.
✓ Customer-Focused: We believe in fair treatment and will work with you to resolve any issues.
Refunds may be available for certain circumstances related to QashLine services:
Note: Earned money from completed work cannot be refunded. Only service failures and system errors qualify for refunds.
All refund requests must be submitted within specific timeframes:
| Issue Type | Request Deadline | Processing Time | Response Time |
|---|---|---|---|
| Duplicate Charge | 30 days | 5-10 days | 24 hours |
| Failed Withdrawal | 30 days | 3-7 days | 24 hours |
| Service Failure | 14 days | 7-14 days | 48 hours |
| Technical Error | 30 days | 7-14 days | 48 hours |
| Unauthorized Charge | 60 days | 10-20 days | 24 hours |
Important: Refund requests must be submitted within the specified timeframe from the date of the transaction or issue discovery.
Simple process to get your refund request reviewed
Email support@qashline.com with "REFUND REQUEST" in the subject line.
Include transaction ID, date, amount, and detailed description of the issue.
Provide screenshots, receipts, or any documentation supporting your claim.
Our team reviews your request (typically 1-3 business days).
We notify you of approval, denial, or request for additional information.
Approved refunds are processed within 5-10 business days.
Refund requests are evaluated based on:
Refunds are issued to:
Refunds include:
Refunds do NOT include:
⚠️ Fraudulent Claims: False refund requests may result in account suspension or permanent ban from the platform.
If you file a chargeback or dispute with your payment provider:
Important: Contact us directly instead of filing chargebacks. Chargebacks damage your account and prevent future access.
If QashLine issues a class action refund:
If your account is closed due to policy violations:
If you disagree with a refund decision:
If first review is unsuccessful:
For serious disputes:
If all internal appeals are exhausted:
Timeline: Each level takes 5-10 business days. Total resolution typically takes 30-60 days.
Common questions about refunds
Refund processing varies by type: Support responds within 24 hours, review takes 1-3 business days, approval-to-refund takes 5-10 days. Total timeline is typically 7-14 business days from request submission.
No. Money earned through completed work cannot be refunded. Refunds only apply to service failures, system errors, or transaction problems - not earned income.
Contact support immediately if your refund doesn't arrive within the stated timeframe. Provide your transaction ID and refund confirmation email. We'll investigate and reissue if needed.
Generally no, unless the rejection was due to a platform error. If you believe the rejection was unfair, contact support with evidence. We review cases where the platform was at fault.
Most refund requests must be submitted within 30 days of the transaction or issue discovery. Some cases (like unauthorized charges) allow up to 60 days. Check the specific deadline for your issue type.
No. Refunds are only for service failures or system errors, not for changed minds or buyer's remorse. Once work is approved and paid, refunds are not available.
Your account will be suspended immediately. To restore it, you must withdraw the chargeback with your bank. Repeated chargebacks result in permanent account closure and loss of all funds.
Email support@qashline.com with "REFUND REQUEST" in the subject line. Include your account information, transaction details, and a clear description of the issue with supporting evidence.
Yes. Reply to the denial with additional evidence or arguments. If still denied, request escalation to the Refund Review Team, then management, and finally arbitration if necessary.
Our support team is here to help. Contact us with your refund request and we'll review it promptly.
📧 Contact Support