Our friendly support team is available 24/7 to help with any questions or concerns. Choose your preferred contact method below.
Multiple ways to reach our support team
Fast messaging and quick support responses via WhatsApp
Alternative WhatsApp number for immediate support
Detailed support for complex issues with documentation
🚀 Fastest Way to Reach Us: WhatsApp is the fastest way to get immediate support. For complex issues with attachments, use email or the contact form.
How quickly you can expect to hear from us
Fast real-time messaging with instant notifications
Average response time
SMS support with quick acknowledgment
Average response time
Detailed responses for complex issues
Maximum response time
In-depth troubleshooting and solutions
Average resolution time
Urgent priority for withdrawal/payment problems
Maximum response time
Account compromised or security issues
Maximum response time
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📎 Please include transaction IDs, error messages, or screenshots to help us resolve your issue faster.
Quick answers to common support questions
WhatsApp is the fastest way! Message us at +254 114 918017 or +254 718 979101 for quick responses (usually within 5 minutes). For detailed issues, email Qenzo254@gmail.com or use the contact form.
Include: Your QashLine username/email, detailed description of the issue, relevant transaction IDs, when the problem occurred, and any error messages. Screenshots are helpful too!
Yes! Our support team is available 24 hours a day, 7 days a week. WhatsApp responses are usually within minutes. Email responses typically within 24 hours.
Simple issues: 5-15 minutes. Standard issues: 1-4 hours. Complex issues: 24-48 hours. Payment/withdrawal issues receive priority and are handled within 1 hour.
You can call the WhatsApp numbers or send a WhatsApp message for a callback. Phone calls are best through WhatsApp. For text-only issues, use WhatsApp or email.
You can request escalation to management. Reply to the support response asking for escalation and provide additional details. Escalated cases receive priority review.
Absolutely! We use encrypted communication and never share your personal information. All support conversations are confidential and secure.
Our support team primarily speaks English and Swahili. We can assist with other languages as well. Use WhatsApp for fastest communication in your preferred language.
Yes! Contact us via WhatsApp to schedule a callback or video call. Complex issues can be handled via scheduled video meetings for faster resolution.
Contact support immediately via WhatsApp for security issues. For bugs, include: steps to reproduce, screenshots, and your device/browser details. Email bugs to Qenzo254@gmail.com for documentation.
Help us help you better
Provide detailed information about your issue. The more specific, the faster we can help.
Screenshots of errors or problems help us understand the issue quickly.
Know your username, email, and transaction IDs before contacting support.
For quick issues, WhatsApp is fastest. Use email for detailed/complex issues.
Use bullet points or numbers. Clear formatting helps us respond faster.
Your question might be answered in our FAQ. Check first to save time!