Privacy Policy

1. Introduction

Welcome to QashLine ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.

This Privacy Policy applies to all users of QashLine's website, mobile applications, and services. By accessing or using QashLine, you consent to the practices outlined in this policy.

If you do not agree with our privacy practices, please do not use our services. We encourage you to read this policy carefully.

2. Information We Collect

A. Information You Provide Directly:

• Registration Information: Name, email address, phone number, date of birth, country, and password
• Profile Information: Profile picture, bio, skills, interests, and work experience
• Payment Information: Bank account details, M-Pesa number, wallet addresses, payment method preferences
• Identification Documents: ID number, passport number (for verification purposes)
• Communication: Messages, support tickets, feedback, and survey responses

B. Information Collected Automatically:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: Pages visited, time spent, clicks, task completions, earnings activity
• Location Data: Approximate location based on IP address (can be disabled)
• Cookies & Tracking: Session IDs, preferences, analytics data
• Log Data: IP address, access times, referrer pages, error reports

C. Information from Third Parties:

• Social media platforms (if you connect your account)
• Payment processors (transaction verification)
• Analytics services (usage patterns)

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Creating accounts, processing tasks, managing earnings, facilitating payments
• Verification: KYC/AML compliance, fraud prevention, identity verification
• Communication: Sending updates, notifications, support responses, announcements
• Improvement: Enhancing features, analyzing performance, developing new services
• Marketing: Personalized recommendations, promotional offers, newsletters (with consent)
• Legal Compliance: Meeting regulatory requirements, responding to legal inquiries
• Security: Detecting fraud, preventing abuse, protecting platform security
• Analytics: Understanding user behavior, improving user experience

4. Information Sharing & Disclosure

We may share your information in the following circumstances:

• Service Providers: Payment processors, email services, analytics platforms (under confidentiality agreements)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or asset sale
• Public Disclosure: Your username and profile information (if you choose public profile)
• Fraud Prevention: Sharing limited information with fraud detection services

We will NOT share:

• Your password or PIN
• Your payment account details (except with payment processors)
• Your identification documents (except for verification with authorized parties)
• Your information with marketers or advertisers without explicit consent

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: 256-bit SSL/TLS encryption for all data in transit
• Storage: Encrypted storage for sensitive data at rest
• Access Control: Role-based access restrictions for employees
• Authentication: Multi-factor authentication (MFA) available
• Monitoring: 24/7 security monitoring and intrusion detection
• Backup: Regular encrypted backups of data
• Compliance: PCI DSS Level 1, SOC 2 Type II, GDPR compliant

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

A. GDPR Rights (EU/EEA Users):

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data (with exceptions)
• Right to Restrict: Limit how we process your data
• Right to Portability: Receive data in portable format
• Right to Object: Opt-out of marketing and analytics

B. California Consumer Privacy Act (CCPA) Rights:

• Right to know what data is collected
• Right to delete personal information
• Right to opt-out of data sales
• Right to non-discrimination for exercising rights

To exercise these rights, contact us at privacy@qashline.com with your request and proof of identity.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

You can control cookies through:

• Browser cookie settings
• Cookie consent banner on our website
• Opt-out links in marketing emails
• Your account privacy settings

8. Third-Party Links & Services

Our platform may contain links to third-party websites and services. We are not responsible for their privacy practices. When you access third-party sites:

• Review their privacy policies separately
• Understand they have different privacy practices
• Their use of your data is not covered by this policy
• We recommend exercising caution with personal information

Common third parties we integrate with:

• Payment processors (Stripe, PayPal, M-Pesa)
• Analytics services (Google Analytics, Mixpanel)
• Email services (SendGrid, Mailchimp)
• Social media platforms (Facebook, Twitter, Google)

9. Children's Privacy

QashLine is not intended for users under 18 years old. We do not knowingly collect personal information from children:

• You must be 18+ to use our services
• You must be 18+ to create an account
• Parents/guardians cannot create accounts for minors
• If we discover child data, we delete it immediately

If you believe we have collected data from a minor, contact us immediately at privacy@qashline.com.

10. Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will:

• Post updated policy on this page
• Update the "Last Updated" date
• Notify users of material changes via email
• Require consent for significant changes

Your continued use of QashLine after changes indicates acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@qashline.com
• Mail: QashLine Privacy Team, Nairobi, Kenya
• Support Form: Visit our contact page
• Data Protection Officer: dpo@qashline.com

We will respond to privacy requests within 30 days. For GDPR requests, we comply with all EU regulations.